We ran a recent survey on Facebook on priorities for local businesses and the findings are below.
Gaining more repeat business was the #1 selection, even more than gaining new leads.
Although it is not a large sample size, I found this result a little surprising as generating new leads are often the focus.
But the challenge for many businesses is if 25 new quality leads were delivered to you today, do you have the SYSTEMS and PROCESSES in place to deliver excellent service and results for them?
And without having to take on a whole lot more expenses and overhead. For many businesses, this is a challenge that limits growth and creates a lot of growing pains.
Gain More Repeat Business
So how do you improve your repeat business from the most valuable part of your business – YOUR CUSTOMERS?
You do it by enhancing the customer experience and giving your customers reasons to come back. You know so they come back more often, make bigger purchases, and refer more of their friends and family.
But how do you do this in a way that is efficient, scalable, and won’t make you pull your hair out?
You do it through using systems optimized for your business, and automation. Scaling personalized attention is the future and using an automation system is how you do it.
What to Focus On
Clarity in business is critical. You need to know the systems necessary and where to spend money the right way to gain new customers.
Below are the five areas we focus us on when developing client’s marketing action plan.
Want to identify the opportunities in your business and the system we use, that will work perfectly for your business too?
You know the type that will allow you to seize and capitalize every opportunity and gain more repeat business so you can scale and grow to new heights?
Then please click on the link below, and schedule a discovery session so we can discuss helping you achieve your business goals and take your business to the next level.